Refund and Return Policy
Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a refund or exchange.
Several types of goods are exempt from being returned. We do not accept returns of perishable goods, intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Non-returnable items
- Gift cards
- Downloadable software products
- Some health and personal care items
Because our products are digital downloads that can be copied instantly, they are generally non-returnable. However, if you experience a technical problem that we are unable to resolve (e.g. a corrupt or missing file), we will replace the download or offer a full refund.
Refunds
Once your refund request is received and inspected, we will send you an email to notify you that we have received your request. We will also notify you of the approval or rejection of your refund.
If your refund is approved, it will be processed and a credit will automatically be applied to your original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at records@autumo.ch.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Need help?
Contact us at records@autumo.ch for questions related to refunds and returns.